Select the phone numbers you want to disable to enable SMS for.You can also disable SMS if you only want the number for voice engagements.

How to enable or disable SMS/MMS for a phone numberĪfter obtaining a phone number, you can enable SMS for it to allow receiving and sending SMS. The numbers will appear in the Unassigned tab. Alternatively, select an area code or city using the drop-down menu.

Area Code - City: Enter an area code or city to search area codes or cities in the selected state/province/territory.

State/Province/Territory: Select the state, province, or territory from the drop-down menu to view associated area codes.

Select Reserved Numbers Only if you've ported reserved numbers and only want to search your reserved numbers.

Note: You need the license to obtain numbers.

Select the type of phone number you want to obtain.

Country/Region: Select the country or region to search for available phone numbers.

Only voice and SMS channels support phone numbers as entry points.

Channel Type drop-down menu: Select the channel type to display numbers for.

SMS/MMS drop-down menu: Select Enabled to only display numbers with SMS enabled.

You can also enter the flow's display name to search flows. Select a flow to only display numbers assigned to that flow.

Note: After the above options, you will see a list of flows.Dial-in Video Engagements: Only display phone numbers assigned for third-parties to dial in to video engagements.Assigned to drop-down menu: Select where the phone number was assign to.Number Type drop-down menu: Select the phone number type.You can include or exclude dashes, spaces, brackets, or the country code. Note: The phone number you enter can be in any phone number format. Search field: Enter a phone number to search.Use the following options to search or filter phone numbers.In the navigation menu, click Contact Center Management then Phone Numbers.How to assign a phone number as an entry point to a voice or SMS flow.How to enable or disable SMS/MMS for a phone number.You can also assign phone numbers for dialing into a video engagement or making an outbound SMS. This allows consumers to call or text the same phone number to reach either flow. You can assign the same phone number as the entry point to one voice flow and one SMS flow. Admins can obtain phone numbers and assign them as entry points for voice or SMS flows.

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