She said that update was intended to do two things: enable a new set of features around business messaging, and “make clarifications and provide greater transparency” around the company’s pre-existing policies. Niamh Sweeney, WhatsApp’s director of public policy for Europe, the Middle East and Africa, told the home affairs committee that the exodus was believed to be related to the update to the company’s terms of service. By contrast, Signal wasn’t even in the top 1,000 apps in the UK on 6 January, yet by 9 January it was the most downloaded app in the country.

Data tracked by the analytics firm App Annie shows WhatsApp falling from the eighth most downloaded app in the UK at the beginning of the month to the 23rd by 12 January. In both cases, the increase appears to have come at WhatsApp’s expense. Over the first three weeks of January, Signal has gained 7.5 million users globally, according to figures shared by the UK parliament’s home affairs committee, and Telegram has gained 25 million.

Whatsapp down update